Frequently asked questions
Do I need training to work with food?
Yes, you do so that you comply with current legislation.
What the law says is that you must undertake training that is relevant to your role:
- Food handlers must receive appropriate supervision, and be instructed and/or trained in food hygiene, to enable them to handle food safely.
- There is no legal requirement to attend a formal training course or get a qualification, although many businesses may want their staff to do so.
- The necessary skills may also be obtained in other ways, such as through on-the-job training, self-study or relevant prior experience.
- The operator of the food business is responsible for ensuring this happens.
Does the training have to be an accredited Level 2 course?
There is nothing which indicates that your training must be accredited. Your Safety Bug Certificate is CPD accredited though.
Continuing Professional Development (CPD) is the term used to describe the commitment to lifelong learning, a skill that is invaluable to all people across every segment of society.
- You have received relevant training
- The training complies with current food safety legislation
- You understand the reasons behind food safety
- You apply food safety practices and methods in your workplace
An EHO’s role is primarily to ensure that you are preparing, cooking or serving food to the general public in a safe manner and it will not harm anyone. Your training may be in-house, a CPD (Continuing Professional Development) course or fully accredited. The important point is that you receive training, understand it and put it into practice.
Does a food handling course have to be accredited by The Chartered Institute of Environmental Health (CIEH)?
No, it does not!
CIEH is just one of many UK Awarding Bodies licensed to award qualifications in this sector. Others include RSPH, EDI, Qualifi, and City & Guilds.
All these organisations meet the required standards for accrediting courses so a course does not need to be CIEH accredited. The course content is basically the same, although chapter headings and the order of the chapters may vary. All courses include cooking temperatures, fridge/freezer temperatures, bacterial multiplication, cleaning and pest control because these items must be in-line with current Government guidelines.
Is the Safer Food Hander course CIEH Accredited?
No, it is not.
The reason for this is down to the cost of the CIEH test/certificate and the fact that we wanted to create our own course and achieve accredited status.
We use Qualifi which is a nationally recognised accrediting body, regulated by Ofqual. Working with Qualifi means that we are able to offer permanently low prices.
We are committed to driving down the cost of learning to encourage more people to undertake training.
If we were to sell the CIEH course instead of our own course, we would have to more than double the cost of training and we flatly refuse to do this. We were offered CIEH’s on-line system but refused it because of the cost.
Will an EHO accept my Level 2 food hygiene certificate?
Yes, they will.
Our training course meets the required standards recognised by an EHO, but you will have to demonstrate proof of learning and that you are implementing this knowledge into your everyday role.
Environmental Health Officers MUST remain impartial. They cannot favour one training company or product over another. This is worth knowing if an EHO queries your choice of provider.
Our course meets nationally recognised standards that an EHO must recognise because of the steps we have taken to satisfy Qualifi, our accrediting body.
The role of an EHO is to ensure that you are preparing, cooking or serving food to the general public in a safe manner and it will not cause injury to a person.
Which certificate do I need?
Level 2 Food Hygiene Certificate is recognised as minimum industry standard for people preparing, handling and cooking food.
Your safety Bug Training can be used if you work in the following industries:
- Childcare sector
- Pubs or hotels
- Restaurants or cafes
- Contract catering
- Fast-food outlets
- Hospitals or care homes
- Mobile food outlets
- Schools, colleges and universities
Do the courses have 'use-by' dates?
No, there is no time limit.
Our learners usually complete the course within 1-2 days (takes 2-5 hours).
If you buy multiple courses, or a bundle for you and your staff, there is no time limit. The course starts when each member of staff registers a course activation code. This means that you can buy as many course codes as you like and use them as and when needed over a period of time. When you have gained a pass in the exam, the course access ends, leaving you to download your pass certificate at any time; just log back in. When it comes to your training requirements we want you to have as much flexibility as possible.
Is Level 2 Certificate the same as a Basic Food Hygiene certificate?
Yes, it is.
It was re-named Food Safety for Catering/Retail/Manufacturing when certain food practices and regulations changed. If you have an old Basic Food Hygiene Certificate and are looking to update your training and certification, you will find it is the same Level 2 course.
If you already have a Basic Food Hygiene Certificate then it may be a good time to renew your training. It is recommended that you should renew your training every three years.
Is the Level 2 food hygiene certificate printed and posted to me?
We can provide this service for you if required however, your certificate can be printed off at the end of successfully completing the course.
You will be able to download your certificate as a PDF document when you pass the test so that you can save it and print it when you need to. Your certificate has a unique code printed on it for security and traceability purposes. Your certificate is held on our system and you can log back in and download at any time. So you never have to worry about your certificate being lost or mislaid.
This is entirely in accordance with the accreditation guidelines and will be accepted by your EHO.
If I pay more money, do I get better a better training course?
Safety Bug Training has pioneered the multilingual low cost model which combines low purchase price with a high quality HTML5 learning experience. The course comes complete with videos, animations, fantastic graphics and an easy to use format.
Before buying a course, look for the quality of the content, (most will have a demo chapter), what the course covers and its level of accreditation.
We strongly suggest you compare safety Bug Training with other training providers and check out the following:
- What is the cost?
- What is the demo like?
- What is their level of accreditation?
- What level of support is given while you are learning?
Which is better, face to face or on-line?
It depends on you and the organisation you work for. As a training provider we offer both face to face and on-line tuition.
However, we believe that on-line is the better choice for the following reasons:
- Face to face is more expensive because there’s the cost of the trainer and the room hire. On-line courses at £20.00 could mean that an organisation is able to train all their staff for about the same cost of sending one person on a face to face course.
- On-line courses offer flexibility because a learner may choose when they want to study. This could be in the evening, at the weekend, or when there is a slow day at work. The students make their own decision.
- A learner may study in one go or, for example, in 50 minute bite sized chunks. They are not tied to an exact date which would be the case for a face to face course.
- Providing students have internet access, they can study from anywhere in the world, at any time.
Business Benefits of On-Line Training
From a business perspective the advantages of on-line training are:
- There is no need to arrange day long classroom training which is usually more expensive and has the extra hidden cost of additional staff cover for those attending a course.
- Many businesses let staff come in a few hours later or go home earlier so they can spend time studying at quiet times in the day. Again, the flexibility allows you to decide when and where the tuition takes place.
- Most on-line systems will also allow you some type of back-end monitoring. Ask your chosen provider what they can offer.
- Safety Bug Training has received a lot of positive feedback about our course and back end administration system.
- Some of our customers with larger companies are able to track learners at different sites across the country.
- There is no longer any need for paper based manual system. Safety Bug Training has provided a free data base where information is stored in your own dedicated on-line area.
- Our system allows you as the administrator to monitor an individual’s progress, time they have spent on the course, their pass mark, which questions they answered incorrectly and the number of attempts at the test.
- It will also identify a learner who may be struggling and has repeatedly attempted the test but is still failing. At this stage we will usually contact the administrator to see what help may be required. In some cases, we recommend that a learner may benefit from face to face training.
- As the administrator you can assign codes yourself and store a copy of everyone’s pass words and certificates. It’s an excellent system and many of our customers use it to monitor compliance within their businesses.
Why should you buy your Level 2 food hygiene course from Safety Bug Training?
Safety Bug Training is committed to deliver the best quality multilingual accredited online training at a realistic cost.
At Safety Bug Training we offer you the following benefits:
- A fully CPD accredited Level 2 Award at the highest level backed up with a quality product that has received much acclaim from our clients and learners.
- We genuinely believe that we have a leading quality on-line product with the best management, administration and learner progress monitoring tools.
- We are committed to maintaining a quality instructional eLearning tool. With your Safety Bug Training e-learning food safety course you can ensure your staff are trained correctly and your customers are in safe hands without taking staff away from the kitchen.